About - Vendox

Vision

To be the leading global BPO provider.

Mission

Empowering Talent: We are committed to developing our employees into capable, visionary leaders who drive our future success.

Cultivating Relationships: We build lasting partnerships with our customers by consistently delivering excellence and innovative solutions.

Transforming Businesses with Smart Solutions: We optimize operations through cutting-edge technology, process excellence, and a customer-first approach

Welcome To Vendox

––––––– Where Passion Meets Innovation

Our story began with a group of visionary leaders who recognized the need for smarter, more seamless business solutions. They saw an opportunity to help companies optimize operations, enhance customer engagement, and drive growth through expert outsourcing services.

Driven by a commitment to excellence and a deep understanding of global business dynamics, they built a team of skilled professionals and cutting-edge technology solutions. Through strategic partnerships and unwavering dedication, we have grown into a trusted partner for businesses seeking CRM, risk management, data analytics, and telemarketing expertise.

But our journey didn’t stop there. Recognizing the power of people in driving success, we made it our mission to nurture talent, develop visionary leaders, and create lasting value for both employees and clients. By embracing continuous innovation, ethical business practices, and a customer-first approach, we are shaping the future of BPO—delivering results that matter.

Why Choose Us?

At Vendox, we don’t just meet expectations
– we consistently surpass them. Here’s what sets us apart:

Unmatched Expertise

Our deep proficiency across Customer Relationship Management, IT, Marketing, Data & Risk and Finance enables us to deliver comprehensive, tailored solutions for your unique challenges.

Innovative Solutions

We harness the latest technologies and industry best practices to provide cutting-edge services that enhance efficiency and drive sustainable growth.

Customer-Centric Focus

Your success is our mission. We work closely with you to understand your goals and challenges, ensuring personalized strategies that yield measurable results.

Proven Track Record

Our legacy of successful partnerships and a long list of satisfied clients speaks to our unwavering commitment to excellence and reliability.

Scalable Services

Whether you’re a budding startup or an established enterprise, our flexible solutions evolve with your business, ensuring you always stay ahead.

Dedicated Support

Our team of skilled professionals is always on hand to provide expert guidance and seamless implementation, ensuring your journey with us is smooth and rewarding.

Core Values

Integrity

We uphold honesty and transparency in everything we do.

Teamwork

Collaboration drives our collective success.

Efficiency

We optimize solutions for maximum impact.

We’re hiring —

Join us and unleash your brilliance!

Join the Vendox lifestyle, where every role evolves. Grow personally and professionally with us.

CRM Executive (Full Time)

We are seeking a highly skilled CRM Executive to join our team. The ideal candidate will have a strong background in sales, marketing, customer service, or BPO, with experience in executing and optimizing CRM campaigns across multiple communication channels, including email, WhatsApp, SMS, and more. This role is crucial in driving customer engagement through strategic, data-driven, and personalized communication efforts.

Key Responsibilities:

Utilize CRM platforms like HubSpot, Smartico, Fast Track to execute and manage campaigns across various channels, including email, WhatsApp, SMS, and others, aligned with customer journeys.
Manage the execution of day-to-day CRM strategies and activities through channels including email, app push notifications and in app pop up.
Design, build, and schedule content for email marketing and other communication platforms, focusing on customer segmentation and lifecycle management.
Develop and optimize communication templates, conduct A/B testing, and refine segmentation models to improve targeting accuracy and campaign performance.
Create, configure, and deploy marketing automation user journeys, tailored to customer lifecycles and CRM objectives.
Prepare comprehensive reports on CRM and loyalty campaign performance, providing actionable insights and recommendations for continuous improvement.
Collaborate with key stakeholders to execute and enhance loyalty program initiatives, leveraging data to suggest program improvements.

Qualifications:

Diploma or degree in Marketing, E-commerce, Public Relations, Media Studies, International Business, or a related field is preferred.
Fluent in English and Mandarin.
Familiarity with CRM platforms such as Smartico, Fast Track, HubSpot, and Optimove is a plus.
Proficiency in Microsoft Suite, especially Excel, as data processing using formulas may be required.
Fresh graduates with an interest in Customer Behavior or Product Development are welcome to apply—training will be provided.

Risk Analyst (Full Time)

Join us as a Risk Analyst! Lead data analysis projects, conduct market research, and collaborate across departments. If you have strong analytical skills and a passion for risk management. Apply now.

Job Responsibilities:

Lead Data Analysis Projects: Identify and assess potential risks to company performance and profitability through detailed data analysis.
Market Research and Competitor Analysis: Conduct market research and competitor or industry analysis to identify trends and competitor activities.
Data Collection and Organization: Assist in the collection, organization, and analysis of data related to industry performance.
Present Findings and Recommendations: Present data-driven findings and actionable recommendations to management and other relevant departments.
Cross-Department Collaboration: Work closely with departments such as Marketing, Operations Development, and IT to collect relevant data and ensure data quality.
Mentorship and Work Review: Senior staff are expected to mentor junior staff and review their work to maintain high standards.

Job Requirements:

Bachelor’s degree / Diploma in Risk Management, Finance, or Business.
Minimum 1 year of experience in risk management, internal controls, fraud & compliance.
Familiarity with risk assessment software and tools such as Excel VBA, Power Query and Python.
Required language(s): English & Mandarin.
Strong mathematical skills with the ability to create and analyze reports, spreadsheets, and statistics.
Strong analytical skills, able to review and analyse.

Data Analyst (Full Time)

Join us as a Data Analyst! Lead data analysis, uncover actionable insights, and drive data-driven decision-making across the organization. Develop advanced analytical models, create impactful reports and dashboards, and collaborate with cross-functional teams to deliver innovative solutions.

If you’re skilled in Excel, BI tools, SQL, and Python, and passionate about transforming data into strategic value, apply now to shape the future of our business with cutting-edge data solutions!

Job Responsibilities:

Data Analysis & Insights
Perform preliminary and advanced data analysis to identify trends, patterns, and anomalies by using tools like Excel, SQL, and Python. Deliver actionable insights through reports and visualizations to support strategic decision-making.
Data Collection & Management
Collect, organize, and maintain data from various sources, ensuring accuracy, completeness, and integrity for analysis and reporting.
Process Optimization & Automation
Evaluate existing data workflows, identify inefficiencies, and implement improvements such as automated reporting and streamlined processes.
Cross-Functional Collaboration
Work closely with business and technical teams to design and implement data-driven solutions that align with organizational goals.
Project Leadership
Lead end-to-end data analysis projects, from requirements gathering and data preparation to delivering actionable insights and ensuring high-quality outcomes.
Innovation & Continuous Improvement
Stay updated with the latest tools, technologies, and methodologies in data analytics. Drive innovation by exploring and integrating advanced techniques like machine learning and predictive analytics.

Job Requirements:

Bachelor’s degree or Diploma in Data Science, Mathematics, Statistics, Business, or a related field.
Minimum 1 year of experience in data analysis, data cleaning, data visualization, or related fields. Relevant internships or work experience in data analysis, data cleaning, data visualization will be considered.
Proficiency in data analysis tools and software such as Excel (VBA), Power Query, SQL, and Python.
Strong mathematical and statistical skills, with the ability to design, analyze, and interpret complex datasets and reports.
Strong analytical mindset, with the ability to identify trends, patterns, and actionable insights from data.
Excellent communication skills and the ability to collaborate with cross-functional teams to deliver data-driven solutions.
Required language(s): English & Mandarin.